Front Desk Member Experience Specialist
Full Time • Lakeland
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Training & development
Front Desk / Member Experience Specialist
Benefits
- Flexible schedule
- Free uniforms
- Training & development
- Complimentary D1 membership
This Isn't a Typical Front Desk Job
At D1 Training South Lakeland, the front desk is the heartbeat of the facility. You're not just checking people in — you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here.
We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the member experience as the coaches do on the floor.
If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people, keep reading.
What You'll Actually Be Doing
High-energy, enthusiastic, and positive person to join our team as the first person our members see when arriving at the facility. Must be comfortable talking with members of all ages.
You will help create a welcoming, organized, and professional environment every single shift.
You will help create a welcoming, organized, and professional environment every single shift.
Member Experience
- Greet members by name and make them feel like regulars from day one
- Manage check-ins and keep class flow smooth during busy windows
- Be the go-to person for questions, concerns, and first impressions
- Build positive relationships with athletes, parents, and adult members
Front Desk Operations
- Process memberships, transactions, and retail sales
- Handle incoming calls and inquiries quickly and professionally
- Manage scheduling, appointment confirmations, and daily organization
- Help maintain a clean, organized, and guest-ready facility
Social Media & Community Support
- Capture real moments — workouts, wins, and behind-the-scenes energy
- Help support social media content by taking photos/videos and sharing authentic moments from the facility
- Help tell the story of D1 South Lakeland from the inside
Facility Standards
- Keep the lobby, turf, and common areas clean and guest-ready at all times
- Restock drinks, snacks, and merchandise
- Support opening and closing procedures
Who We're Looking For
You don't need a fitness certification or a background in sales. But you do need to show up on time, bring energy, and care about doing the job right.
The best fit for this role is someone who:
- Is naturally good with people and comfortable starting conversations
- Stays organized and calm when multiple things are happening at once
- Takes ownership — if something needs to be done, you do it without being asked
- Is coachable and open to feedback
- Has a genuine interest in fitness, sports, or athletic performance
- Brings both professionalism and positive energy to every shift
- Is reliable, punctual, and consistent
Schedule
This is a part-time role built around our peak operating hours, especially afternoons, evenings, and Saturday mornings.
- Afternoon/evening availability is strongly preferred
- Morning availability is a plus
- Saturday morning availability required
Consistency and reliability matter here. We are looking for someone who can consistently show up with energy and professionalism.
Compensation & Perks
- $14-15 per hour
- Complimentary D1 Training membership — train for free on your own time
- A genuinely fun place to work with coaches and members who take their goals seriously
- Opportunity for increased responsibility and growth as the business grows
To Apply
If this sounds like you, we want to hear from you.
Apply through CareerPlug and tell us a little about yourself — specifically:
- Why this role is a good fit for you
- What great customer service means to you
- A time you helped create a positive experience for someone else
We move quickly on candidates who stand out.
Compensation: $14.00 - $15.00 per hour
D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.
(if you already have a resume on Indeed)
Or apply here.
Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
401(k)
Dental insurance
Health insurance
Generous Paid time off