Position Summary:

We are seeking a knowledgeable and proactive Front Desk Coordinator to serve as the first point of contact for our facility. This role involves managing the daily calendar, handling inbound and outbound phone calls, greeting members and visitors, and ensuring the smooth operation of our fitness facility. The ideal candidate is organized, personable, and capable of multitasking in a fast-paced environment.

Our Performance Center's Hours of Operation are:

Monday: 5:00 AM to 8 PM
Tuesday: 5:00 AM to 8 PM
Wednesday: 5:00 AM to 8 PM
Thursday: 5:00 AM to 8 PM
Friday: 5:00 AM to 8 PM
Saturday: 8:00 AM to 12:00 PM, with the opportunity for extended hours.

Key Responsibilities:

Will be required to complete one week of training upon hire
Manage and update facility calendar, including scheduling appointments, classes, and staff shifts
Respond promptly and professionally to inbound phone calls, inquiries, and member questions
Make outbound calls for appointment reminders, follow-ups, and member engagement
Greet members, visitors, and clients upon arrival, providing excellent customer service
Maintain facility cleanliness and organization, ensuring a welcoming environment
Assist with member check-in and registration processes
Monitor and restock front desk supplies and materials
Communicate effectively with staff and management about scheduling, member requests, and facility needs
Support extra administrative tasks as needed to ensure operational efficiency

Qualifications:

High School Diploma or GED is Required
CPR/AED, and/or BLS (Preferred)
Previous experience in a front desk, customer service, or administrative role preferred
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to multitask and prioritize effectively
Friendly, professional, and solutions-oriented attitude
Familiarity with basic facility management or scheduling software is a plus

Compensation: $15.00 per hour

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

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